This is the website of iLuv Australia. iLuv Australia is a subsiduary of Bush Australia Pty Ltd and will be referred to as 'Bush Australia Pty Ltd' within these terms and conditions of warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
TERMS AND CONDITIONS OF WARRANTY
Subject to the under mentioned conditions and exemptions Bush Australia Pty Ltd.
warrants all products to be free from defects in material or workmanship for the
specified warranty period as stated below from the date of its original purchase.
The benefits given in this warranty are in addition to all other rights and remedies,
which the purchaser has under the Trade Practices Act and similar State and Territory
All products and equipment come with a one-year warranty subject to the Terms and Conditions outlined below.
Bush Australia Pty Ltd. will, at its option either repair or replace free of
charge any part which is at its sole absolute discretion determined to be defective
as a result only of faulty material or workmanship in manufacture.
WARRANTYBush Australia Pty Ltd have appointed TELEPLAN as service and
repair agent. Products covered under the TELEPLAN service plan will be
clearly indicated by the addition of the Helpline number below. This Helpline number
will be on the gift box, the instruction book and the back of the product. Any product
not marked with the Helpline may need to be returned directly to the place of purchase.
If you are unsure, please contact the below number.
Hours of Service
Standard service will be provided from 8.30am till 5.00pm Monday to Friday Eastern Standard Time and excludes public holidays.
Coverage will be for a period of 12 months from the date of end user purchase. End user must provide proof of receipt of goods to validate the warranty period.
Dead on Arrival
The first 10 days of the Customer Care Program is classed as the DOA (Dead On Arrival) period. TELEPLAN will co-ordinate calls under DOA and advise clients to return goods to original retail outlet for exchange (or as directed by BUSH AUSTRALIA). The store should then raise a Return Authority Request. IMPORTANT NOTE: Goods must have a fault or a credit will not be issued.
Wall Mounting of LCDTVs/LED LCD TVs
Please note that customers are personally responsible for the removal of any television products mounted at 1.5m or above, from the floor.
Dedicated number is: 1300 055 518
Warranty does not cover:
- Any damage, malfunction or failure which in the opinion of Bush Australia Pty Ltd. may have resulted from accident, misuse, neglect, abuse, improper installation, maladjustment, use on incorrect voltage, fluctuations in electric current, outside interference, thunderstorm activity, failure to observe or failure to carry out manufacturer’s recommendations or tampering by unauthorized persons.
- Any product which in the opinion of Bush Australia Pty Ltd. has been used for other than normal domestic purposes.