FAQ

1. Is my iPod compatible with iLuv products?

   Model	Available Colors	iPod Nano	New iPod Nano	iPod Shufle	iPod Mini	iPod 3G	iPod 4G	iPod 30G Video	iPod 60G Video	iPod 80G Video
   i101	White	x		x	x	x	x	x	x	x
   i177	White, Black	x	x	x	x	x	x	x	x	x
   i188	White, Black	x		x	x	x	x	x	x	x
   i552	White, Black	x	x	x	x	x	x	x	x	x
   i601	White, Black, Pink, Blue	x
   i602	White, Black, Pink, Blue	x
   i603	White, Black							x
   i604	White, Black								x	x
   i701	White	x		x	x	x	x	x	x	x
   i702	White, Black	x			x	x	x	x	x	x
   i7500	White, Black	x		x	x	x	x	x	x	x
   i9200	White, Black	x			x	x	x	x	x	x
   i1055	White, Black							x	x	x

2. Alarm function on my iLuv product does not allow the option to wake to iPod nano 3rd Gen. / iPod classic / iPod touch even when my iPod is connected.
   Please update your iPod classic, iPod nano 3rd Gen to the following iPod software version(s) for the alarm function to operate.

   • iPod classic (80GB / 160GB): Version 1.0.2 or higher
   • iPod nano 3G: Version 1.0.2 or higher.
   • On i177 (only), the alarm function is not currently compatible with iPod touch. This is not a defect and is expected to be addressed in future iPod software updates.
3. Most iPod issues
   Click here for Apple iPod Service & Support - Troubleshooting.
4. Troubleshooting songs that skip on iPod
   Click here for Apple iPod Service & Support - Troubleshooting.
5. Is iLuv site secure?
   This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Our secure server software (SSL) is the industry standard. It encrypts your most important personal information - your credit card number, so that it cannot be read as the information travels over the Internet. We pride ourselves on our commitment and dedication to all our customers and we assure you of our integrity at all times. We do not and will not release any of your personal information.